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Returns & Refunds

OUR RETURN POLICY

We want you to be happy. If you aren’t, please contact us at 022-40794756


Because you are buying the Goods by internet order, you may have a right of cancellation and return. If you do, (and only if you do), these are the terms which apply (but please note we cannot accept the return of Goods in certain circumstances, for example, Goods which have been personalised, one of a kind or which deteriorate or expire rapidly or for hygiene reasons).

If at the time of delivery and/or within 7 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the Company subject to the following terms and conditions:

1. Notify Company of any defects in the product/s at the time of delivery of the product/s and/or within 7 days from the date of delivery and the product will be replaced in return of the defective product/s and if similar product is not available, then the same shall be replaced with some other product of same value.
2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the Company.
3. You must tell us in writing if you wish to return goods within 7 days beginning the day after the receipt of the Goods, at info@josmostudio.com
4. In any event, you may not return orders for specially commissioned, bespoke or personalised goods.
5 The Goods must be returned to us within 20 business days after Our approval/your request for returning the order and should meet the following:
5.1. with goods in their original condition and with packaging;
5.2. securely wrapped;
5.3. including our delivery slip;
5.4. using a reliable delivery partner
6. After we have received the Goods, we will be issuing store credit to you with the full purchase price of the Goods returned no later than 2 days from receipt of your notice of cancellation and return;
7. Sales tax, and import duties for all countries except India are not refunded.

Following products shall not be eligible for return or replacement:-

1. if the delivered product has slight variance with the product ordered or if the product is made on order and damages due to misuse of product;
2. Incidental damage due to malfunctioning of product;
3. Any consumable item which has been used/installed;
4. Products with tampered or missing serial/SKU numbers;
5. Digital products/services
6. Any damage/defect which are not covered under the manufacturer's warranty;
7. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
The Returns Policy for each product is dependent on both product type and the Traderís own returns policy. The purchaser maybe asked to pay a handling fee of 10% of an itemís purchase amount if the trader requires it.

If Company has suspicion or knowledge, that any of its buyers and us are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Company may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and Company and /or disqualify that user and any related users from availing protection through this program.


Returns can be sent to:

101,Bay Side Mall,
Tardeo Road, Haji Ali,
Mumbai, Maharashtra - 400034

Delivery Damage & Manufacturer Defects

If your item arrived damaged or defective, we're happy to help.
CLICK HERE for instructions.

Regular-Stock Furniture Cancellations, Returns & Exchanges

If you wish to return any eligible furniture item for a reason other than delivery damage or defect, please contact us within 7 days to initiate a return request.

  • Return fees or delivery charges will not apply to cancellations of regularly-stocked merchandise made prior to delivery or pickup.
  • Returns of regularly-stocked merchandise within 7 days of receipt are eligible to receive a merchandise refund, less a 15% return fee and return delivery fee.
  • Exchanges of regularly-stocked merchandise are charged a 15% return fee, return delivery charges, plus any difference in price.